Maintenance Provision Rating Scheme (MPRS) Standards Document

Contents

1. Introduction…………………………………………………………………………………………1
2. MPRS Scheme Levels Overview ……………………………………………………………….1
3. Audit Questions and Supporting Evidence …………………………………………………2
3.6 Additional Notes for Gas, Hydrogen and Electric/Hybrid vehicle awareness courses……………………………………………………………………………………………….. 13
4. Auditor Standards & Guidance ……………………………………………………………… 14
5. Audit Process and Phases ……………………………………………………………………. 22
6. Appeals and Complaints Process ………………………………………………………….. 23
7. Privacy and Data Protection Policy ………………………………………………………… 25
8. Roles and Responsibilities …………………………………………………………………… 26
9. User Journey/Portal Access ………………………………………………………………….. 27
10. Declaration Statement ………………………………………………………………………. 29
11. Pricing Structure ………………………………………………………………………………. 30
11. Contact Information………………………………………………………………………….. 32
12. General Data Protection Regulation (GDPR) Policy ………………………………….. 32

1. Introduction

The Maintenance Provision Rating Scheme (MPRS) aims to elevate standards within the commercial vehicle maintenance sector through evidence-based audits. Certification is granted to workshops that meet predefined criteria related to facilities, staff competency and operational excellence. Achieving MPRS accreditation distinguishes workshops as reliable and industry-recognised providers, fostering improved operational practices, increased customer confidence, and heightened industry standards.

2. MPRS Scheme Levels Overview

MPRS is structured across five distinct accreditation levels, each progressively representing higher standards and capabilities:

· Level 1: Entry-level accreditation for fundamental workshop operations.

· Level 2: Enhanced operational capabilities, including handling electric/hydrogen-powered vehicles if applicable.

· Level 3: Comprehensive facilities with stringent requirements for tools, processes, and qualifications.

· Level 4: Advanced capabilities including superior facilities, equipment, communication frameworks, and highly qualified personnel.

· Level 5: Premier level accreditation, representing best-in-class standards, fully equipped for advanced vehicle technologies and complex maintenance services.

3. Audit Questions and Supporting Evidence

3.1 Level 1 Audit Requirements

Applicants for Level 1 will be required to provide documentation and evidence to demonstrate compliance with the following criteria:

Staff Qualifications and Training:

Question: Are all staff qualified engineers (or apprentices) or qualify under Grandfather Rights.

Evidence Required: A copy of a qualification certificate. If claiming grandfather rights, evidence of work history with some form of validation over the applicable period.

Question: Has at least one staff member completed an HGV/PSV Inspection course in the past 5 years?

Evidence Required: A copy of the certificate of completion for the course. Ensure the certificate includes the date of completion to validate the 5-year timeframe.

Question: Has at least one staff member completed a Maintenance and Repair course within the past 5 years?

Evidence Required: A copy of the certificate of completion for the course. Ensure the certificate is valid and up-to-date.

Workshop Facilities:

Question: Is a level and hard-standing workspace available?

Evidence Required: Photographic evidence clearly showing the workspace. The images should demonstrate the stability and suitability of the surface for heavy vehicle maintenance.

Equipment and Tool Accessibility:

Question: Is there an arrangement in place for access to RBT, Headlamp beam tester, Emissions tester, and OBD equipment?

Evidence Required: Documentation or contracts demonstrating access to these tools. This could include rental agreements, third-party arrangements, or proof of ownership.

Question: Are a full range of workshop tools available for all types of vehicles catered for?

Evidence Required: Photographic evidence or an inventory list of tools. Ensure that the evidence reflects the types of vehicles the workshop services.

Question: Is a calibrated torque-wrench available?

Evidence Required: A calibration certificate for the torque-wrench. The certificate should be current and verify its calibration status.

Submission Tips:

· Ensure all documents and photographs are clear, legible, and relevant to the criteria.

· Double-check that certificates are within their required validity period (5 years for courses and up-to-date calibration).

· For photographic evidence, provide images with timestamps where possible.

· For shared or third-party access to equipment, include contracts or written agreements confirming availability.

3.2 Level 2 Audit Requirements:

Applicants for Level 2 will need to provide evidence for the following criteria:

Staff Qualifications and Training:

Question: Are all staff qualified engineers (or apprentices) or qualify under Grandfather Rights.

Evidence Required: A copy of a qualification certificate. If claiming grandfather rights, evidence of work history with some form of validation over the applicable period.

Question: Has at least one staff member completed an HGV/PSV Inspection course in the past 5 years?

Evidence Required: A copy of the certificate of completion for the course, ensuring it is dated within the last 5 years.

Question: Has at least one staff member completed a Maintenance and Repair course within the past 5 years?

Evidence Required: A copy of the certificate of completion, validating its relevance within the timeframe.

Question: Has at least 1 full-time qualified engineer completed a Level 2 Electric/Hybrid Vehicle awareness course?

Evidence Required: A copy of the course certificate for at least one qualified engineer.

Workshop Facilities:

Question: Are level and hard-standing workspace and undercover workshop facilities available?

Evidence Required: Photographic evidence of the workshop, showing the quality and suitability of both the hard-standing and undercover facilities.

Equipment and Tool Accessibility:

Question: Is there an arrangement in place for access to a RBT (with loading provisions), Headlamp beam tester, Emissions tester, and OBD equipment?

Evidence Required: Documentation or contracts confirming ownership or access, with evidence of loading provisions where applicable.

Question: Are a full range of workshop tools available for all types of vehicles catered for, including specialist tools?

Evidence Required: Inventory lists and photographic evidence of tools, including any specialist items relevant to services provided.

Question: Are calibrated torque-wrenches available?

Evidence Required: Calibration certificates for all torque-wrenches in use, demonstrating up-to-date compliance.

Question: Are under-vehicle inspection facilities available?

Evidence Required: Photographic or documented evidence showing the inspection pit or lift capabilities.

Electric and Hybrid Vehicle Equipment (If Applicable):

Question: Is basic Electric/Hybrid equipment, including PPE, in place?

Evidence Required: Photographic or inventory documentation showing tools and PPE for electric/hybrid vehicle maintenance.

Additional Workshop Features:

Question: Are vehicle/chassis wash provisions available?

Evidence Required: Photographic evidence of washing equipment or designated areas.

Question: Is the workshop maintained in a clean and tidy condition?

Evidence Required: Photographs of the workshop’s general condition, clearly demonstrating organisation and cleanliness.

Submission Tips:

· Certificates and documentation should clearly identify the staff member(s) and completion dates.

· For all equipment-related criteria, ensure calibration certificates and ownership/access agreements are up to date.

· Provide comprehensive photographic evidence, showing multiple angles for workshop facilities and tools where applicable.

· Clearly label and name all files before submission to streamline the auditing process.

3.3 Level 3 Audit Requirements:

Applicants for Level 3 accreditation must provide evidence for the following criteria:

Staff Qualifications and Training

Question: Are all staff qualified engineers (or apprentices) or qualify under Grandfather Rights.

Evidence Required: A copy of a qualification certificate. If claiming grandfather rights, evidence of work history with some form of validation over the applicable period.

Question: Have at least 50% of staff completed an HGV/PSV Inspection course in the past 5 years?

Evidence Required: Certificates for at least half the staff, verifying completion within the past 5 years.

Question: Have at least 50% of staff completed a Maintenance and Repair course within the past 5 years?

Evidence Required: Certificates for at least half the staff, dated within the last 5 years.

Question: Have at least 2 full-time qualified engineers who have completed a Level 2 Electric/Hybrid Vehicle awareness course?

Evidence Required: Certificates for at least 2 of the engineering team, confirming relevant training.

Question: Have at least 2 qualified engineers who have completed a Gas/Hydrogen awareness course?

Evidence Required: Certificates of completion from qualified engineers.

Question: Is at least one qualified engineer per site working towards an Advanced Technician (or equivalent) qualification?

Evidence Required: Enrolment confirmation or progress evidence towards the qualification for one engineer per site.

Question: Is there a relevant CPD programme in place?

Evidence Required: Documentation of the CPD programme, including training schedules and records of participation.

Question: Is there a quality assurance process in place?

Evidence Required: A documented quality assurance process, including evidence of periodic reviews and checks.

Workshop Facilities

Question: Are there undercover, fully illuminated workshop facilities, with an effective fume extraction system for all inspection bays?

Evidence Required: Photographic evidence of facilities, showing lighting and fume extraction systems in place.

Question: Is there a calibrated RBT (with loading provisions), Headlamp beam tester, Emissions tester, and OBD equipment?

Evidence Required: Calibration certificates for all listed equipment, demonstrating up-to-date compliance.

Question: Is there a full range of workshop tools available for all types of vehicles catered for, including specialist tools?

Evidence Required: Inventory lists and photographic evidence, including specialist tools for services provided.

Question: Are there calibrated torque-wrenches available?

Evidence Required: Calibration certificates for all torque-wrenches.

Question: Are there a range of illuminated under-vehicle inspection facilities suitable for all vehicle/trailer types?

Evidence Required: Photographs of inspection facilities, demonstrating adequate lighting and suitability.

Question: Are all necessary Electric/Hybrid/Gas equipment and instruments, including PPE, in place?

Evidence Required: Inventory and photographic documentation showing compliance with safety standards.

Additional Workshop Features

Question: Are vehicle/chassis wash provisions available?

Evidence Required: Photographic evidence of wash equipment or designated areas.

Question: Is the workshop maintained in a clean and tidy condition?

Evidence Required: Photographs showing the workshop’s general state of cleanliness.

Question: Is there a specified tyre bay and/or workshop, or does the customer have a contract in place?

Evidence Required: Evidence of ownership or contract agreements for specified tyre facilities.

Question: Is there an arrangement in place for hydraulic, refrigeration, or body repairs?

Evidence Required: Documentation or contracts showing arrangements for these repairs.

Question: Is there an arrangement in place for ADAS calibration?

Evidence Required: Documentation or contracts confirming arrangements for Advanced Driver Assistance System (ADAS) calibration.

Submission Tips for Auditor:

· Ensure all certificates, contracts, and calibration records are up to date and clearly legible.

· Submit photographic evidence with multiple angles to show full compliance for facilities and equipment.

· Label and organise all files to match the audit checklist for streamlined processing.

3.4 Level 4 Audit Requirements:

Applicants for Level 4 accreditation must provide evidence for the following criteria:

Staff Qualifications and Training

Question: Are all staff qualified engineers (or apprentices) or qualify under Grandfather Rights.

Evidence Required: A copy of a qualification certificate. If claiming grandfather rights, evidence of work history with some form of validation over the applicable period.

Question: Have at least 75% of staff completed an HGV/PSV Inspection course in the past 5 years?

Evidence Required: Certificates for at least 75% of staff, dated within the last 5 years.

Question: Have at least 75% of staff completed a Maintenance and Repair course in the past 5 years?

Evidence Required: Certificates for at least 75% of staff, confirming completion within 5 years.

Question: Have at least 2 engineers who have completed a Level 2 Electric/Hybrid Vehicle awareness course and more than 1 at Level 3?

Evidence Required: Certificates for at least 2 of the engineering team, confirming relevant training.

Question: Have at least 2 qualified engineers who have completed a Gas/Hydrogen awareness course?

Evidence Required: Certificates of completion from qualified engineers.

Question: Does each site have access to at least one Advanced Technician (or equivalent) qualification holder?

Evidence Required: Qualification certificates confirming Advanced Technician status or equivalent for at least one engineer per site.

Question: Is there a relevant CPD programme in place?

Evidence Required: Documentation outlining the CPD programme, including records of participation and scheduled training.

Question: Is a quality assurance process in place?

Evidence Required: Written quality assurance process, including a clear framework for monitoring and evaluating standards.

Communication and Management

Question: Are there clear lines of communication between management/admin staff and the workshop to ensure technicians know vehicle history, inspection schedules, and work requirements?

Evidence Required: Documentation demonstrating communication processes, such as workflows, communication logs, or system screenshots.

Workshop Facilities

Question: Are there undercover, fully illuminated workshop facilities with effective fume extraction systems for all inspection bays?

Evidence Required: Photographic evidence of facilities showing lighting and extraction systems in place.

Question: Is there a calibrated RBT (with loading provisions), Headlamp beam tester, Emissions tester, and OBD equipment?

Evidence Required: Calibration certificates for the listed equipment, ensuring compliance.

Question: Is there a full range of workshop tools, including specialist tools, available for all vehicle types?

Evidence Required: Inventory lists and photographic documentation showcasing the available tools.

Question: Are there calibrated torque-wrenches available?

Evidence Required: Calibration certificates for torque-wrenches.

Question: Is there a range of illuminated under-vehicle inspection facilities suitable for all vehicle/trailer types?

Evidence Required: Photographs of inspection facilities showing lighting and suitability.

Question: Are all necessary Electric/Hybrid/Gas equipment and instruments, including PPE, in place?

Evidence Required: Inventory list and photographic documentation of equipment and PPE.

Additional Workshop Features

Question: Are vehicle/chassis wash provisions available?

Evidence Required: Photographic evidence of wash facilities or equipment.

Question: Is the workshop maintained in a clean and tidy condition?

Evidence Required: Photographs demonstrating the general cleanliness and organisation of the workshop.

Question: Is there a specified tyre bay and/or workshop, or a contract in place with a customer for tyre services?

Evidence Required: Documentation showing ownership or contract agreements for tyre services.

Question: Are there arrangements in place for hydraulic, refrigeration, and body repairs?

Evidence Required: Documentation or contracts demonstrating arrangements for these services.

Question: Are there arrangements in place for ADAS calibration?

Evidence Required: Documentation or contracts confirming access to ADAS calibration services.

Question: Are arrangements in place for LOLER (Lifting Operations and Lifting Equipment Regulations) inspections, where applicable?

Evidence Required: Documentation or contracts showing arrangements for LOLER inspections.

Submission Tips for Auditor:

• Ensure all certificates, contracts, and calibration records are up to date and clearly legible.
• Submit photographic evidence with multiple angles to show full compliance for facilities and equipment.
• Label and organise all files to match the audit checklist for streamlined processing.

3.5 Level 5 Audit Requirements:

Applicants for Level 5 accreditation must meet the following comprehensive criteria and provide supporting evidence for all areas:

Staff Qualifications and Training

Question: Are all staff qualified engineers (or apprentices) or qualify under Grandfather Rights.

Evidence Required: A copy of a qualification certificate. If claiming grandfather rights, evidence of work history with some form of validation over the applicable period.

Question: Have all staff completed an HGV/PSV Inspection course in the past 5 years?

Evidence Required: Certificates for all staff, dated within the past 5 years.

Question: Have all staff completed a Maintenance and Repair course in the past 5 years?

Evidence Required: Certificates for all staff, confirming completion within 5 years.

Question: Have at least 2 engineers who have completed a Level 2 Electric/Hybrid Vehicle awareness course and at least 25% of engineers at Level 3?

Evidence Required: Certificates for at least 2 of the engineering team, confirming relevant training.

Question: Have at least 2 qualified engineers who have completed a Gas/Hydrogen awareness course?

Evidence Required: Certificates of completion from qualified engineers.

Question: Does each site have access to more than one Advanced Technician (or equivalent) qualification holder?

Evidence Required: Qualification certificates confirming Advanced Technician status or equivalent for multiple engineers per site.

Question: Is there a relevant CPD programme in place?

Evidence Required: Documentation outlining the CPD programme, including participation logs and upcoming schedules.

Question: Is a quality assurance process in place?

Evidence Required: A formal quality assurance framework document, detailing procedures for monitoring, evaluation, and improvement.

Communication and Management

Question: Are there clear lines of communication between management/admin staff and the workshop, ensuring technicians know vehicle history, inspection schedules, and work requirements?

Evidence Required: Documentation of workflows, communication protocols, or system screenshots showing how information is conveyed.

Question: If operating an “out of hours” service, are all the above provisions catered for during those hours?

Evidence Required: Documentation or contracts detailing how all Level 5 provisions are upheld during out-of-hours operations.

Workshop Facilities

Question: Are there undercover, fully illuminated workshop facilities with effective fume extraction systems for all inspection bays?

Evidence Required: Photographic evidence of facilities showing lighting and extraction systems.

Question: Is there a calibrated RBT (with loading provisions), Headlamp beam tester, Emissions tester, and OBD equipment?

Evidence Required: Calibration certificates for each piece of equipment.

Question: Is there a full range of workshop tools available, including specialist tools for all vehicle types?

Evidence Required: Tool inventory lists and photographic documentation.

Question: Are calibrated torque-wrenches available?

Evidence Required: Calibration certificates for torque-wrenches.

Question: Is there a range of illuminated under-vehicle inspection facilities suitable for all vehicle/trailer types?

Evidence Required: Photographs of inspection facilities, demonstrating suitability for various vehicles.

Question: Are all necessary electric/hybrid/gas equipment and instruments, including PPE, in place?

Evidence Required: Inventory list and photographic documentation.

Additional Workshop Features

Question: Are vehicle/chassis wash provisions available?

Evidence Required: Photographic evidence of wash facilities or equipment.

Question: Is the workshop maintained in a clean and tidy condition?

Evidence Required: Photographs showcasing the cleanliness and organisation of the workshop.

Question: Is there a specified tyre bay and/or workshop, or a contract in place for tyre services?

Evidence Required: Ownership documents or service contracts.

Question: Are there arrangements in place for hydraulic, refrigeration, and body repairs?

Evidence Required: Documentation or contracts detailing these arrangements.

Question: Are there arrangements in place for ADAS calibration?

Evidence Required: Documentation or contracts confirming ADAS calibration access.

Question: Are arrangements in place for LOLER (Lifting Operations and Lifting Equipment Regulations) inspections, if applicable?

Evidence Required: Documentation or contracts for LOLER inspections.

Question: Is the workshop either an approved Authorised Testing Facility (ATF) or equipped with the same test equipment as an ATF?

Evidence Required: Authorisation documentation or detailed equipment inventory and photographs.

Submission Tips for Auditor:

• Ensure all certificates, contracts, and calibration records are up to date and clearly legible.
• Submit photographic evidence with multiple angles to show full compliance for facilities and equipment.
• Label and organise all files to match the audit checklist for streamlined processing.

3.6 Additional Notes for Gas, Hydrogen and Electric/Hybrid vehicle awareness courses

The below sections/questions in relation to the MPRS audit have additional notes due to the ongoing development of zero emission vehicles, training and workshop infrastructure.

“Full-time qualified engineer has completed a Level 2 Electric/Hybrid Vehicle awareness course.

NOTE: Only required if the service offering includes or will include these vehicle types.

NOTE: Not required if it is the operators own workshop and they do not/will not have these types of vehicles, or components that use high-voltage systems.

* This criterion will be reviewed in 2027.”

“Qualified engineer has completed a Gas/Hydrogen awareness course.”

NOTE: Not required if it is the operators own workshop and they do not/will not have these types of vehicles.

* This criterion will be reviewed in 2027.

4. Auditor Standards & Guidance

The following tables outline the audit standards in greater detail, expand on appropriate supporting evidence and provide guidance to auditors throughout the MPRS audit.

4.1 Level 1 Audit Standards and Guidance

Section Criteria Evidence Auditor Guidance

Staff Qualifications and Training All staff qualified engineers (or apprentices) or validated under Grandfather Rights. Copy of qualification certificates or validated employment history documentation. Verify authenticity of qualifications or experience records; reject incomplete or outdated documents.

Staff Qualifications and Training At least one staff member completed an HGV/PSV Inspection course within past 5 years. Copy of course certificate clearly dated within 5 years (e.g., irtec, IMI, NVQ). Confirm the course is accredited, date clearly within 5 years; reject outdated or informal certificates.

Staff Qualifications and Training At least one staff member completed a Maintenance and Repair course within past 5 years. Copy of course certificate clearly dated within 5 years (e.g., irtec, NVQ). Confirm validity and currency of certificates; reject expired or informal documentation.

Workshop Facilities Level and hard-standing workspace available. Clear photographic evidence demonstrating suitability and stability. Ensure photos clearly show workspace quality; reject unclear or irrelevant images.

Equipment and Tool Accessibility Arrangement for access to RBT, Headlamp tester, Emissions tester, and OBD equipment. Contractual agreements, rental documentation, or ownership proofs. Check validity and current status of contracts or proof of ownership; reject unclear or expired documents.

Equipment and Tool Accessibility Full range of workshop tools available for serviced vehicle types. Inventory lists or photographic evidence clearly aligned with vehicles serviced. Confirm tools match types of vehicles serviced; reject insufficient or irrelevant tool inventories.

Equipment and Tool Accessibility Availability of calibrated torque wrench. Valid calibration certificate clearly dated within last 12 months. Verify calibration validity and date; reject certificates older than 12 months or uncertified.

4.2 Level 2 Audit Standards and Guidance

Section Criteria Evidence Auditor Guidance Staff Qualification s and Training All staff qualified engineers (or apprentices) or validated under Grandfather Rights. Qualification certificates or validated employment history. Confirm validity of qualifications or documented experience; reject insufficient proof.

Staff Qualification s and Training At least one staff member completed an HGV/PSV Inspection course within past 5 years. Certificate clearly dated within 5 years (irtec, IMI, NVQ). Verify course credibility and date within 5 years; reject invalid or outdated certificates.

Staff Qualifications and Training At least one staff member completed a Maintenance and Repair course within past 5 years. Certificate clearly dated within 5 years (irtec, NVQ). Ensure certificates are current and relevant; reject outdated documentation.

Staff Qualifications and Training At least one full-time engineer completed Level 2 Electric/Hybrid Vehicle awareness training. (If Applicable) Electric/Hybrid Vehicle course certificates (IMI Level 2 or equivalent). Validate accredited Level 2 Electric/Hybrid training; reject non-accredited or lower-level training.

Workshop Facilities Undercover and hard-standing workspace facilities. Clear photographic evidence demonstrating facilities. Photos must clearly demonstrate suitability; reject unclear or inadequate images.

Equipment and Tool Accessibility Access arrangements for RBT (loading provisions), Headlamp tester, Emissions tester, and OBD equipment. Valid documentation or contracts. Ensure documentation clearly outlines valid and current arrangements; reject outdated or incomplete agreements.

Equipment and Tool Accessibility Availability of specialist and general workshop tools. Comprehensive inventory lists and photographic evidence. Confirm inventory matches vehicle services provided; reject incomplete or irrelevant tool lists.

Equipment and Tool Accessibility Calibrated torque-wrenches availability. Calibration certificates dated within last 12 months. Check calibration certificate validity; reject expired or uncertified calibrations.

Workshop Facilities Under-vehicle inspection facilities (pit/lift). Clear photos and recent Verify clear evidence of safe inspection facilities; reject incomplete or inspection certificates. unsafe facility documentation.

Additional Workshop Features Vehicle/chassis wash facilities available. Photographic evidence of operational washing facilities. Ensure photographic evidence shows operational washing equipment; reject unclear or irrelevant images.

Additional Workshop Features Clean and tidy workshop condition maintained. Photographs demonstrating general cleanliness and organisation. Confirm clear photographic evidence; reject unclear or insufficient cleanliness documentation.

4.3 Level 3 Audit Standards and Guidance

Section Criteria Evidence Auditor Guidance Staff Qualifications and Training All staff qualified engineers (or apprentices) or validated under Grandfather Rights. Qualification certificates or validated employment history documentation. Verify qualification documentation accuracy; reject incomplete or outdated records.

Staff Qualifications and Training At least 50% staff completed HGV/PSV Inspection course within past 5 years. Certificates dated within 5 years (e.g., irtec, IMI, NVQ). Ensure 50% compliance rate; verify dates and accreditation sources.

Staff Qualifications and Training At least 50% staff completed Maintenance and Repair course within past 5 years. Certificates clearly dated within 5 years (irtec, NVQ). Verify 50% compliance rate; confirm validity and recency.

Staff Qualifications and Training At least 2 engineers have completed Level 2 Electric/Hybrid Vehicle awareness training. (If Applicable) Accredited training certificates (IMI Level 2 or equivalent). Confirm 2 engineers compliance; validate accredited training certificates.

Staff Qualifications and Training At least 2 engineers have completed Gas/Hydrogen awareness courses. (If Applicable) Gas/Hydrogen vehicle training certificates. Ensure training validity; reject informal records.

Staff Qualifications At least one engineer per site pursuing Enrolment or progress evidence towards Advanced Confirm active progress towards certification;

ns and Training Advanced Technician qualification. Technician certification. reject undocumented claims.

Staff Qualifications and Training Structured CPD programme in place. CPD logs, schedules, and participation records. Review structured and ongoing CPD evidence; reject informal or inadequate documentation.

Staff Qualifications and Training Quality assurance process implemented. Internal QA documentation and periodic reviews. Ensure robust QA documentation; reject insufficient evidence.

Workshop Facilities Undercover, illuminated workshop with fume extraction systems. Clear photographic evidence. Ensure clear photographic evidence; reject unclear documentation.

Workshop Facilities Calibrated diagnostic tools (RBT, Headlamp tester, Emissions tester, OBD equipment). Calibration certificates. Verify current calibration certificates; reject outdated or uncertified documentation.

Workshop Facilities Full range of specialist and general workshop tools available. Comprehensive inventory lists and photographic evidence. Match tools with services provided; reject insufficient evidence.

Workshop Facilities Calibrated torque-wrenches availability. Calibration certificates within 12 months. Check calibration validity; reject outdated certificates.

Workshop Facilities Illuminated under-vehicle inspection facilities suitable for all vehicle types. Clear photographic evidence. Ensure clarity and suitability of inspection facilities; reject unclear images.

Workshop Facilities Electric/Hybrid/Gas equipment and PPE in place. Inventory and photographic documentation. Verify safety equipment is present; reject unclear or incomplete documentation.

Additional Workshop Features Vehicle/chassis wash facilities available. Photographic evidence. Ensure operational washing equipment; reject unclear or inadequate evidence.

Additional Workshop Features Clean, tidy workshop conditions maintained. Clear photographs. Confirm cleanliness clearly; reject unclear images.

Additional Workshop Features Specified tyre bay or contracted tyre services. Ownership documents or service contracts. Confirm validity of tyre service arrangements; reject undocumented claims.

Additional Workshop Features Arrangements for hydraulic, refrigeration, body repairs. Contractual arrangements or documentation. Ensure service arrangement validity; reject insufficient proof.

Additional Workshop Features Arrangements for ADAS calibration. Documentation or contracts confirming ADAS calibration access. Confirm clarity and validity of ADAS arrangements; reject unclear or inadequate documentation.

4.4 Level 4 Audit Standards and Guidance

Section Criteria Evidence Auditor Guidance

Staff Qualifications and Training All staff qualified engineers (or apprentices) or validated under Grandfather Rights. Qualification certificates or employment history documentation. Ensure qualifications or validated employment records; reject incomplete documentation.

Staff Qualifications and Training At least 75% staff completed HGV/PSV Inspection course within past 5 years. Certificates dated within 5 years (irtec, IMI, NVQ). Confirm 75% compliance rate; verify dates and accreditation sources.

Staff Qualifications and Training At least 75% staff completed Maintenance and Repair course within past 5 years. Certificates dated within 5 years (irtec, NVQ). Confirm 75% compliance rate; verify certificates’ validity and currency.

Staff Qualifications and Training At least 2 engineers completed Level 2 Electric/Hybrid Vehicle awareness training. More than 1 engineer at qualified to Level 3 in Electric/Hybrid vehicle awareness. (If Applicable) Accredited Electric/Hybrid Vehicle training certificates. Ensure at least 2 engineers have accredited Electric/Hybrid training to Level 2 and greater than 1 at Level 3

Staff Qualifications and Training At least 2 engineers completed Gas/Hydrogen awareness courses. (If Applicable) Gas/Hydrogen vehicle training certificates. Verify that at least 2 engineers hold valid Gas/Hydrogen training.

Staff Qualifications and Training At least one Advanced Technician qualification holder per site. Advanced Technician qualification certificates. Check presence and validity of Advanced Technician qualifications.

Staff Qualifications and Training Structured CPD programme in place. CPD logs, schedules, and attendance records. Validate structured CPD evidence; reject incomplete or informal logs.

Staff Qualifications and Training Robust quality assurance process implemented. Quality assurance documentation and review evidence. Confirm evidence of robust and documented quality assurance processes.

Communication and Management Clear communication protocols between management/admin and workshop staff. Communication logs, workflow documentation. Ensure clear evidence of documented internal communication processes.

Workshop Facilities Undercover, illuminated facilities with effective fume extraction. Clear photographic evidence. Ensure clear evidence of safe and suitable workshop facilities.

Workshop Facilities Calibrated diagnostic equipment (RBT, Headlamp tester, Emissions tester, OBD). Calibration certificates. Confirm current and valid calibration of all diagnostic equipment.

Workshop Facilities Complete range of specialist and general workshop tools. Inventory lists and photographic evidence. Verify that provided tool lists and photos match workshop service requirements.

Workshop Facilities Calibrated torque-wrenches availability. Calibration certificates within 12 months. Check validity of torque wrench calibrations; reject outdated certificates.

Workshop Facilities Illuminated under-vehicle inspection facilities suitable for all vehicle types. Clear photographic documentation. Confirm clear documentation of suitable under-vehicle inspection facilities.

Workshop Facilities Electric/Hybrid/Gas tools and PPE availability. Inventory and photographic evidence. Verify presence and clarity of Electric/Hybrid/Gas tools and PPE.

Additional Workshop Features Vehicle/chassis washing facilities available. Operational photographic evidence. Ensure operational vehicle washing facilities are clearly demonstrated.

Additional Workshop Features Clean, tidy, and organised workshop conditions. Photographic documentation. Confirm clear evidence of consistently maintained workshop cleanliness.

Additional Workshop Features Specified tyre bay or contracted tyre services. Valid documentation or agreements. Validate tyre service arrangement documentation; reject insufficient proof.

Additional Workshop Features Arrangements for hydraulic, refrigeration, body repairs. Contractual documentation or agreements. Ensure valid documentation for additional repairs services; reject inadequate proof.

Additional Workshop Features Arrangements for ADAS calibration. Valid documentation or contracts. Verify validity and clarity of ADAS calibration documentation.

Additional Workshop Features Arrangements for LOLER inspections (where applicable). LOLER inspection documentation or agreements. Ensure valid LOLER inspection documentation where required.

4.5 Level 5 Audit Standards and Guidance

Section Criteria Evidence Auditor Guidance

Staff Qualifications and Training All staff qualified engineers (or apprentices) or validated under Grandfather Rights. Qualification certificates or employment history documentation. Verify detailed qualification or validated employment history; reject incomplete documentation.

Staff Qualifications and Training All staff completed HGV/PSV Inspection course within past 5 years. Certificates dated within 5 years (irtec, IMI, NVQ). Ensure 100% compliance; verify training dates and accreditation clearly.

Staff Qualifications and Training All staff completed Maintenance and Repair course within past 5 years. Certificates dated within 5 years (irtec, NVQ). Verify 100% staff training completion within specified timeframe; reject insufficient evidence.

Staff Qualifications and Training At least 2 engineers completed Level 2 Electric/Hybrid Vehicle awareness training. At least 25% qualified to Level 3 in Electric/Hybrid vehicle awareness. (If Applicable) Accredited training certificates. Confirm majority compliance; verify accredited Electric/Hybrid training clearly.

Staff Qualifications and Training At least 2 engineers completed Gas/Hydrogen awareness courses. Gas/Hydrogen training certificates. Verify at least 2 engineers’ hold valid Gas/Hydrogen training certificates.

Staff Qualifications and Training Multiple Advanced Technician qualification holders per site. Advanced Technician qualification certificates. Confirm multiple Advanced Technician qualifications clearly documented.

Staff Qualifications and Training Robust CPD programme implemented. CPD schedules, logs, participation records. Validate comprehensive CPD logs and participation evidence clearly.

Staff Qualifications and Training Robust quality assurance framework in place. Quality assurance process documentation. Check comprehensive quality assurance framework documentation clearly presented.

Communication and Management Clear lines of communication between management and workshop staff. Communication protocols, workflow documentation. Ensure clear and documented communication protocols are effectively implemented.

Communication and Management Provision for out-of-hours services meeting all standards. Documentation of out-of-hours service provisions. Verify clear documentation detailing full standards compliance out-of-hours.

Workshop Facilities Undercover, fully illuminated facilities with fume extraction systems. Photographic documentation. Ensure evidence clearly demonstrates suitability and quality of workshop facilities.

Workshop Facilities Calibrated diagnostic equipment (RBT, Headlamp tester, Emissions tester, OBD). Calibration certificates. Verify current and comprehensive calibration certificates for diagnostic equipment.

Workshop Facilities Complete specialist and general tools inventory. Inventory lists, photographic evidence. Ensure complete and clearly documented inventory of tools; reject unclear documentation.

Workshop Facilities Calibrated torque-wrenches availability. Calibration certificates within 12 months. Verify clear and valid calibration certificates for torque-wrenches.

Workshop Facilities Illuminated under-vehicle inspection facilities for all vehicle types. Clear photographic documentation. Ensure clear and detailed photographic documentation of inspection facilities.

Workshop Facilities Full Electric/Hybrid/Gas Inventory and photographic documentation. Verify comprehensive photographic inventory

equipment and PPE availability. evidence of safety equipment and PPE.

Additional Workshop Features Vehicle/chassis washing facilities operational. Operational photographic evidence. Ensure clear operational documentation of washing facilities.

Additional Workshop Features Clean, tidy, and organised workshop maintained. Clear photographs. Confirm clear photographic evidence of maintained cleanliness and organisation.

Additional Workshop Features Specified tyre bay or contracted tyre services. Documentation or service contracts. Validate clear and comprehensive documentation for tyre services.

Additional Workshop Features Arrangements for hydraulic, refrigeration, body repairs. Documentation or contracts. Ensure clear documentation of arrangements for additional repair services.

Additional Workshop Features Arrangements for ADAS calibration. Valid documentation or contracts. Verify clear documentation of ADAS calibration arrangements.

Additional Workshop Features LOLER inspection arrangements where applicable. LOLER inspection documentation. Ensure clear and valid LOLER inspection documentation where required.

Additional Workshop Features Approved ATF or equivalent equipment availability. Authorisation documents or detailed equipment inventory. Verify clearly documented ATF authorization or equipment equivalency documentation.

5. Audit Process and Phases

Pre-Audit Phase

• Workshops applying for Levels 1 and 2 (Self-Audit) must first compile all necessary evidence according to their specific level requirements. This evidence includes qualification certificates, training records, photographic evidence of facilities, and documentation of equipment availability.
• After compiling the required evidence, applicants must submit their complete self-audit application via the MPRS online portal.
• Workshops applying for Levels 3, 4, and 5 (In Person Audit) must engage an MPRS authorised auditor to review their application and schedule an on-site audit with the chosen auditor.

On-Site Audit Procedures

• MPRS auditors conduct comprehensive inspections of the workshop facilities, tools, and equipment, assessing their suitability and compliance with MPRS standards.
• Auditors perform detailed reviews of operational procedures, maintenance practices, and quality control systems as per the criteria set out in Section 3.
• Interviews with workshop staff are conducted to verify training qualifications, competencies, and awareness of procedural standards.
• Auditors examine and verify all submitted documentation, ensuring compliance and authenticity.

Reporting and Submission

• Upon completion of an independent audit (Levels 3, 4, and 5), auditors are required to submit their detailed audit reports, clearly indicating compliance status, improvement areas, and recommendations, via the MPRS portal within 7 days.
• These audit reports should explicitly outline findings, evidence reviewed and clearly state the auditors expected accreditation outcome.
• For self-audits (Levels 1 and 2), the MPRS team reviews the submitted evidence on the MPRS portal within a 7 day timeframe, confirming the completeness and validity of documentation.

Rating Assignment

• After reviewing the audit report, MPRS assigns an appropriate accreditation rating (Level 1 to 5) based on compliance with scheme requirements.
• Workshops receive formal notification of their accreditation status via email, along with their assigned MPRS rating.

6. Appeals and Complaints Process

Appeals

• Workshops have the right to formally appeal their audit rating within 28 days of receiving the initial decision.
• Appeals must be submitted in writing to the SOE/IRTE Head Office, clearly outlining the reason for the appeal and including all relevant supporting evidence.
• Workshops are encouraged to first discuss any concerns with their assigned auditor to resolve issues promptly.
• If unresolved, an independent panel comprising three MPRS Steering Group members, a technical expert, and a representative from SOE/IRTE will review the appeal.
• A final written decision will be communicated to the workshop within 28 days from appeal submission. This decision is final.

Complaints

• Any stakeholder may formally submit a complaint regarding a workshop’s adherence to MPRS standards if they believe compliance criteria are not being met.
• Complaints should be submitted in writing to SOE/IRTE Head Office and must include:
• Specific issues with the workshop.
• Supporting evidence (e.g., reports, regulatory notices).
• Desired outcomes (e.g., corrective actions, suspension, or removal).
• SOE/IRTE conducts an initial review; minor issues may allow workshops an opportunity for resolution.
• More significant complaints trigger a detailed investigation, potentially including re-audits and workshops’ responses.
• An independent panel reviews the investigative findings and determines appropriate actions, which may include no action, rating adjustments, suspension, or removal from the register.
• Workshops removed from the register can reapply once corrective measures are satisfactorily completed.

Contact Information for Appeals & Complaints:

SOE/IRTE Head Office 22 Greencoat Place London SW1P 1PR

Email: mprs@soe.org.uk

7. Privacy and Data Protection Policy

Maintenance Provision Rating Scheme (MPRS) Data Protection Privacy Notice

This notice explains what personal data we hold about you, how we collect it, and how we use and may share this information during your participation in the Maintenance Provision Rating Scheme (MPRS) and after it ends. We are required to notify you under data protection legislation. Please read this privacy notice carefully, along with any other privacy notices we provide when we collect or process personal data about you.

Who Collects the Information The Society of Operations Engineers (SOE) is the ‘data controller’ and gathers and uses certain information about you in relation to MPRS.

Data Protection Principles We will comply with applicable data protection legislation when gathering and using personal data.

Information We Collect We may collect the following information in relation to the MPRS:

• Your name, contact details (address, email, phone numbers), and business-related information
• Company details, including business address and contact information
• Details about your professional qualifications, certifications, and accreditations
• Information gathered during the MPRS audit process
• Any communications between you and SOE regarding MPRS

How We Collect Information We collect information directly from you during registration for MPRS, during audits and assessments, and from other interactions or correspondence. Information may also be obtained from your company’s representatives, auditors, consultants, or external professionals engaged in the MPRS audit process.

Purpose and Use of Collected Information We collect and process your data for:

• Conducting and managing MPRS audits and assessments
• Ensuring compliance with the MPRS criteria and standards
• Communicating audit results and accreditation status
• Maintaining records of accredited providers
• Ensuring quality standards within the commercial vehicle maintenance sector
• Complying with legal, regulatory, and governance obligations

Sharing Your Information We may share your personal data with:

• Accredited auditors involved in your MPRS audits
• Regulatory bodies, government agencies, and Traffic Commissioners, as required
• Third-party professionals, consultants, or contractors involved in delivering or supporting MPRS

Where Information May Be Held Your information may be held at SOE offices, and by third-party service providers or regulatory bodies involved with MPRS. Adequate security measures are in place to protect your data.

Data Retention We retain your information for the duration of your participation in MPRS and for a period of 3 years following termination or completion of your participation, after which the data will be securely disposed of.

Your Rights You have the right to access, correct, or request erasure of your personal data. Please contact the SOE Data Protection Officer at dataprotection@soe.org.uk to exercise these rights or for further information.

Security of Your Information We implement appropriate security measures to protect your personal data from accidental loss, misuse, or unauthorised access. Access is limited to those with a genuine business need.

Complaints If you have concerns about how we process your data, please contact the SOE Data Protection Officer or email us info@soe.org.uk . If unresolved, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk/concerns or call 0303 123 1113.

This notice will be reviewed periodically and updated as necessary. Any significant changes will be communicated to you directly.

8. Roles and Responsibilities

Clear definition and understanding of roles and responsibilities are essential for effective implementation and operation of the MPRS:

Workshops

• Compliance: Ensure continuous adherence to the criteria specified for the relevant MPRS accreditation level.
• Documentation: Maintain accurate and up-to-date records including staff qualifications, training logs, equipment calibrations, and operational procedures.
• Audit Engagement: Actively engage with auditors during on-site visits and provide all necessary evidence to demonstrate compliance.
• Continuous Improvement: Implement recommended corrective actions promptly following audits to maintain or enhance accreditation status.
• Communication: Keep open lines of communication with MPRS management and auditors regarding any changes, challenges, or improvements within the workshop operations.

Auditors

• Impartiality: Conduct unbiased and objective assessments of workshop compliance with MPRS standards.
• Consistency: Ensure consistent application of assessment criteria and standards across all audits.
• Detailed Reporting: Produce clear, comprehensive audit reports with precise recommendations for improvements and compliance confirmation.
• Timely Submission: Submit all audit findings through the MPRS portal within seven days of audit completion.
• Professionalism: Maintain high professional standards, confidentiality, and integrity throughout the auditing process.

MPRS/SOE Management

• Governance: Provide clear governance and oversight of the MPRS accreditation process, ensuring integrity and fairness.
• Scheme Updates: Regularly review and update the MPRS standards and requirements in line with industry advancements, regulatory changes, and stakeholder feedback.
• Dispute Resolution: Oversee the appeals and complaints process to ensure fairness, transparency, and timely resolution.
• Compliance Monitoring: Monitor accredited workshops’ adherence to standards through periodic checks, self-audits, and unannounced inspections.
• Stakeholder Communication: Maintain regular and effective communication with workshops, auditors, and regulatory bodies to enhance scheme transparency and collaboration.

9. User Journey/Portal Access

Initial Application Process

Levels 1 and 2 (Self-Audit)

• Register workshop details on the MPRS portal, including key personnel and operational scope.
• Choose either Level 1 or Level 2 accreditation and complete the relevant self-audit application form.
• Compile and upload all required evidence in alignment with your chosen accreditation level directly to the MPRS portal.
• Submit the self-audit application and await verification by the MPRS team, who will provide feedback within 7 Days.

Levels 3, 4, and 5 (Independent Audit)

• Engage an auditor from the MPRS-approved list of accredited auditors and organisations provided on the MPRS portal and Website.
• Schedule the on-site audit directly via the auditing organisation by coordinating available dates with the selected auditor.
• Audit Submission and Results
• Authorised auditors submit comprehensive audit reports via the portal within seven days post-audit completion.
• Workshops receive notifications upon audit submission and have direct access to audit reports detailing compliance status, required improvements, and accreditation outcomes.

Certification and Accreditation

• Workshops meeting compliance receive digital accreditation certificates accessible through the portal alongside Physical copies being dispatched to the workshop.
• Accredited workshops are publicly listed within the MPRS online registry to ensure transparency and recognition within the industry.
• Ongoing Engagement and Renewal
• The portal provides automated reminders and notifications to help workshops maintain accreditation status through a mid term Declaration that the workshop is still
• Workshops easily manage renewal applications through the portal, ensuring seamless accreditation continuity.

10. Declaration Statement

The below Statement is the declaration statement all participants in the MPRS will be required to sign and adhere to:

By signing this declaration, I/we, the undersigned, hereby confirm and agree to the following terms and conditions as part of the application for accreditation under the Maintenance Provision Rating Scheme (MPRS):

Accuracy and Legitimacy of Evidence

o I/we understand that providing falsified, misleading, or inaccurate information will result in the immediate suspension or revocation of accreditation and may lead to further legal or regulatory actions.

Compliance with MPRS Standards

o I/we will maintain the workshop’s operations and practices in line with the standards set out by MPRS to ensure ongoing compliance.

Mid-Term Declaration

o The mid-term declaration will include any updates to submitted evidence or records as required by the MPRS scheme.

o Failure to complete the mid-term declaration within the specified timeframe will result in the suspension of accreditation until the declaration is completed.

Audit and Reassessment

o I/we agree to cooperate fully with auditors and provide all requested documentation or access during the audit process.

Data Protection and Confidentiality

o I/we acknowledge that all submitted information will be handled in accordance with data protection laws and the MPRS Privacy Policy.

Withdrawal or Revocation of Accreditation

o I/we understand that failure to comply with the MPRS standards, providing false or misleading information, or not adhering to this declaration may result in the withdrawal or revocation of accreditation.

Applicant Information

Name of Workshop: ____________________________________________ Workshop Address: ____________________________________________ Name of Authorized Signatory: ____________________________________ Position/Title: _________________________________________________

Declaration

I/we declare that I/we have read and understood the terms and conditions outlined in this declaration. I/we agree to abide by these terms as part of the MPRS accreditation process.

Signature: ____________________________________________ Date: _________________________________________________

For Office Use Only

Received by: ____________________________________________ Date Received: __________________________________________ MPRS Reference Number: _________________________________

11. Pricing Structure

The Maintenance Provision Rating Scheme (MPRS) employs a clear and transparent pricing structure to facilitate easy participation and budget planning for all workshops, irrespective of the accreditation level being sought.

Registration Cost

All workshops enrolling into the MPRS Scheme are required to pay an initial registration fee. This fee covers administrative processing, initial access to the MPRS online portal, and registration into the scheme database.

Standard Registration Fee (All Levels): £175 (excluding VAT)

This registration fee is uniform across all accreditation levels (Levels 1–5), ensuring simplicity and transparency from the outset.

Audit Costs

Beyond the registration fee, workshops are also responsible for audit-related costs. These costs are determined by the specific audit type and accreditation level applied for:

• Levels 1 and 2 (Self-Audit): Workshops undertaking a self-audit are not required to incur external auditor costs, as the audit is self-administered. The registration fee fully covers access to the online portal, resources, and administrative support provided by the MPRS team.
• Levels 3, 4, and 5 (Independent Audits): Workshops seeking higher accreditation must engage an authorised MPRS auditor or auditing organisation to conduct the required on-site audit. Audit fees for these independent audits are determined individually by the authorised auditing bodies or auditors themselves.

o Workshops are responsible for negotiating and settling these audit fees directly with the selected authorised auditor or auditing organisation.

o These costs typically vary based on the complexity, size, location of the workshop, and the specific accreditation level sought.

Payment Terms

• The initial registration fee (£175 + VAT) is payable upon registration to the MPRS scheme and prior to submission of the self-audit application (Levels 1–2) or prior to scheduling the independent audit (Levels 3–5).
• Independent auditor fees (Levels 3–5) are payable directly to the auditor or auditing organisation, with terms and conditions agreed upon between the auditor and the workshop.

Renewal and Re-accreditation

• Workshops must renew their accreditation every three years by paying the standard registration fee (£175 + VAT), alongside any relevant audit fees if re-accreditation involves independent audits.
• Workshops that upgrade their accreditation levels at renewal must adhere to the independent audit payment terms relevant to the higher accreditation level applied for.

Additional Costs

• Workshops may incur additional costs if supplementary audits or corrective actions are required following appeals or complaints procedures. Any associated costs will be clearly outlined and agreed upon prior to these activities.

12. General Data Protection Regulation (GDPR) Policy

12.1 Introduction

The Society of Operations Engineers (SOE) is committed to complying with GDPR and other relevant data protection laws and regulations. This policy outlines our commitment to data protection and specifies how we manage personal data in relation to the Maintenance Provision Rating Scheme (MPRS).

12.2 Scope

This policy applies to all personal data processed by SOE relating to participants and stakeholders of the MPRS.

12.3 Data Protection Principles

SOE will adhere to the principles of GDPR which state that personal data must be:

• Processed lawfully, fairly, and transparently
• Collected for specified, explicit, and legitimate purposes
• Adequate, relevant, and limited to what is necessary
• Accurate and kept up to date
• Kept in a form that permits identification for no longer than necessary
• Processed securely and protected against unauthorised or unlawful processing

12.4 Data Collection and Processing

SOE collects personal data to manage and operate MPRS effectively, which includes:

• Conducting audits and assessments
• Maintaining accreditation records
• Communicating with accredited participants
• Ensuring compliance with industry standards

12.5 Data Sharing and Disclosure

Personal data may be shared with:

• Auditors conducting MPRS assessments
• Regulatory authorities and government bodies
• External service providers and consultants involved in MPRS

All third-party entities are bound by confidentiality obligations and required to adhere strictly to GDPR compliance.

12.6 Data Retention

Personal data collected under MPRS is retained for 3 years following termination or completion of the participant’s involvement in the scheme, after which it is securely disposed of or anonymised.

12.7 Rights of Individuals

Individuals have the following rights concerning their personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object

Requests relating to these rights should be directed to the SOE Data Protection Officer.

12.8 Security Measures

SOE implements robust security measures to protect personal data from loss, unauthorised access, and misuse. Access to personal data is restricted strictly to personnel with a defined business need.

12.9 Data Breach Management

In the event of a suspected data breach, SOE will follow the GDPR reporting and notification procedures, notifying affected individuals and regulatory authorities as required.

12.10 Complaints and Contact Information

Any concerns or complaints about SOE’s handling of personal data should first be directed to the Data Protection Officer. Individuals may also contact the Information Commissioner’s Office (ICO) directly at ico.org.uk/concerns or by phone at 0303 123 1113.

12.11 Policy Review

This policy is reviewed regularly and updated when necessary to ensure ongoing compliance with data protection regulations and industry best practices. All significant updates will be communicated directly to MPRS participants.

Contact Information: Data Protection Officer Society of Operations Engineers Email: info@soe.org.uk Phone: 020 7630 2157

This document is the definitive resource outlining accreditation processes, requirements, and standards for all stakeholders involved in MPRS.