Welcome to the Maintenance Provision Rating Scheme (MPRS) portal

An industry-supported single rating scheme for workshops and maintenance facilities aimed at raising standards in facilities and skills across the commercial vehicle industry.

About the Scheme

The Maintenance Provision Rating Scheme (MPRS) is an independent recognition created by the industry for the industry with support from industry bodies, DVSA and the Office of Traffic Commissioners. Aimed at workshops and maintenance facilities of all sizes, MPRS is a single rating scheme that gauges performance of current facilities and workforce quality through comprehensive audits and collective evidence.

MPRS puts the spotlight on improving current standards across workshops and maintenance facilities across the nation, highlighting non-compliant and unsafe practices that compromise safety and standards within the commercial industry.

Endorsed by the sector, an MPRS rating reflects the competency of a workshop’s facilities and technical expertise. The higher the rating, the greater the confidence operators should have in the competences.

The Ratings Explained

Participating in an MPRS audit demonstrates to your clients and stakeholders that you are willing to have your facilities and workforce quality audited by an independent entity backed by DVSA.

MPRS is an industry-recognised performance indicator workshops and maintenance facilities can use to demonstrate their competency, compliance and credibility, thus cementing your reputation amongst your clients and trust amongst the wider society.

Qualified

For workshops providing essential maintenance and repair services. This level ensures that basic tools, equipment, and staff competencies are in place to meet minimum industry compliance standards.
Apply now

Bronze

For workshops offering a broader range of maintenance services, including capabilities for electric and hydrogen-powered vehicles. This level ensures workshops are equipped with advanced tools, facilities, and trained staff to meet industry standards.
Apply now

Silver

For medium-sized workshops offering comprehensive maintenance services. It introduces more rigorous requirements for staff qualifications, workshop facilities, and equipment, ensuring workshops meet higher operational and safety standards.
Apply now

Gold

For large workshops or those offering advanced services, ensuring exceptional standards in staff qualifications, facilities, equipment, and communication. These workshops cater to both conventional and cutting-edge vehicle technologies, reflecting their higher operational capacities.
Apply now

Platinum

For workshops with the most advanced facilities, the highest levels of staff qualifications, and full compliance with the latest industry standards. This level is suited for operators at the cutting edge of maintenance technology and practices, ensuring full readiness for future vehicle trends, including electric, hybrid, and hydrogen-powered systems.
Apply now

For Workshops

Participating in an MPRS audit demonstrates to your clients and stakeholders that you are willing to have your facilities and workforce quality audited by an independent entity.

MPRS is an industry-recognised performance indicator workshops and maintenance facilities can use to demonstrate your competency, compliance and credibility, thus cementing your reputation amongst your clients and trust amongst the wider society.

By acquiring your MPRS recognition, you gain:

  • an independent validation for your in-house workshop
  • an understanding of key areas of improvements across your current facilities and CPD programmes

Through MPRS you can demonstrate:

  • the perceived quality of service to current and future clients and build solid working relationships
  • your regulatory compliance
  • your commitment to continuous improvement across your facilities, equipment and people
  • your adherence to industry-defined standards and best practice across your network.

For Operators

For operators working with external workshops and maintenance facilities, MPRS is a beacon of confidence.

MPRS-recognised workshops and maintenance facilities demonstrate that they meet industry-defined standards.

It provides you with the assurance that you are partnering with workshops and maintenance facilities that are constantly monitoring, auditing and benchmarking their facilities and people.

Participating in this scheme provides a structured framework to assess and improve your maintenance operations, leading to higher vehicle reliability and safety.

Working with MPRS-recognised service providers means:

  • You have the assurance that you’re working with verified service providers with varying standards.
  • You gain a clear understanding of what you’re getting for your budget, and the levels of over-sight and checking required.
  • You have the confidence that your service providers are serious about standards and are regularly improving them.
  • You can mitigate risks associated with self-certified or unvetted service providers.

Not sure which application is right for you?

Take our quick quiz! Just answer a few simple questions, and we’ll guide you straight to the application you qualify for.

Not sure which application is right for you? Our short quiz will match your workshop’s size, services, and facilities to the perfect MPRS level — saving you time and helping you get accredited faster.

  • Find the right accreditation level in under 2 minutes

  • Tailored questions based on your workshop’s capabilities

  • Instant result and next steps at the end of the quiz

Assessment Criteria

Learn more about our assessment criteria before you complete an
application to be better prepared.

Qualified – Basic Workshop Compliance

Purpose: Entry-level accreditation for workshops offering essential maintenance and repairs.

Key Criteria:

  • Staff: At least one staff member must have completed:

    • HSV/PSV Inspection course (within 5 years)

    • Maintenance & Repair course (within 5 years)

    • All staff must be qualified or meet Grandfather Rights.

  • Facilities: Hard-standing level workspace required.

  • Equipment:

    • Access to basic tools like RBT, headlamp beam tester, emissions and OBD testers.

    • Full tool range for vehicle types serviced.

    • Calibrated torque-wrench.

Bronze – Broader Capabilities Including Alternative Fuels

Purpose: Suited for workshops with broader services, including electric/hydrogen vehicle work.

Key Criteria:

  • Staff: In addition to Level 1, must also have:

    • 1 engineer trained in Electric/Hybrid awareness.

    • More than 1 engineer trained in Gas/Hydrogen awareness.

  • Facilities: Includes undercover workspace and wash provisions.

  • Equipment:

    • Additional access to equipment with loading provisions.

    • Under-vehicle inspection facilities.

    • Electric/Hybrid-specific tools & PPE.

Silver – Comprehensive Medium Workshop Standards

Purpose: Mid-tier level for workshops with expanded staff training, QA, and specialist tools.

Key Criteria:

  • Staff: At least:

    • 50% trained in HSV/PSV and Maintenance & Repair.

    • 25% in Electric/Hybrid awareness.

    • More than 1 in Gas/Hydrogen awareness.

    • 1 engineer per site working toward Advanced Technician status.

    • CPD programme and QA process in place.

  • Facilities: Undercover, fully lit bays with fume extraction.

  • Equipment: All equipment must be calibrated and extensive, with specialist tools and inspection facilities.

Gold – High-Capability Large Workshops

Purpose: For advanced, large workshops with high staff competence and robust systems.

Key Criteria:

  • Staff:

    • 75% trained in HSV/PSV and Maintenance & Repair.

    • 50% in Electric/Hybrid, 25% in Gas/Hydrogen.

    • At least 1 Advanced Technician per site.

    • Documented CPD and QA systems.

  • Communication: Clear management-to-workshop information flow.

  • Facilities & Equipment: As per Level 3, with LOLER inspection arrangements.

  • Additional Features: Tyre bay, wash provisions, and repair arrangements (hydraulic, refrigeration, bodywork).

Platinum – Elite Standard for Future-Ready Workshops

Purpose: Top-tier for operators at the cutting edge of maintenance technology.

Key Criteria:

  • Staff:

    • 100% trained in HSV/PSV and Maintenance & Repair.

    • 50% in Electric/Hybrid and ≥50% in Gas/Hydrogen.

    • Multiple Advanced Technicians per site.

    • Strong CPD, QA, and management communication systems.

  • Out-of-Hours Service: All criteria must be upheld during these hours.

  • Facilities & Equipment: Must match or exceed ATF standards.

  • Additional Features: All Level 4 features plus:

    • ADAS calibration

    • LOLER inspections

    • ATF-equivalent test equipment or approval

Join our Register

Once your application is successful your workshop will display
on our approved register.

Frequently Asked Questions

The MPRS is a structured rating scheme designed to evaluate and recognise commercial vehicle workshops’ standards, quality of maintenance, facilities, and staff competence. The scheme aims to improve standards, ensure best practices, and provide assurance to operators and industry regulators.

Any workshop or maintenance facility responsible for the maintenance and servicing of commercial vehicles, including HGVs, PSVs, and specialist fleet vehicles, can apply for MPRS accreditation.

You can apply for Qualified & Bronze levels online through a self-audit process, providing the required evidence, and submitting it online. If applying for Silver, Gold or Platinum please don’t hesitate to email us at mprs@soe.org.uk A member of the team will be in touch to discuss next steps.

Depending on the accreditation level you’re applying for, you’ll need evidence of staff qualifications, training certificates, workshop facilities and equipment, compliance with health and safety regulations, and quality assurance documentation. Specific criteria details are provided clearly in the audit documentation.

There are five distinct MPRS levels (Level 1 to Level 5). Each level requires different standards of evidence and facilities, with Level 1 representing foundational compliance and Level 5 representing exemplary standards with full facility capabilities, advanced staff qualifications, and robust quality assurance systems.

Typically, the accreditation process takes around 2 to 8 weeks from the initial application to final certification, subject to scheduling availability, the completeness of documentation, and any required corrective actions following the audit.

If your workshop doesn’t meet all required criteria at the audit, you’ll receive detailed feedback highlighting areas needing improvement. There is a referral period of 30 days where you can then rectify these issues to achieve the desired rating.

A: Accreditation is valid for three years, after which you’ll need to undertake a renewal audit to retain your MPRS rating.

Achieving MPRS accreditation demonstrates your workshop’s commitment to high standards, enhancing your credibility and reputation with clients and regulatory authorities. It can also improve your operational efficiency, staff performance, and overall competitive advantage.

Audits are conducted by qualified and experienced auditors appointed by SOE/IRTE, RHA & Logistics UK who have extensive industry experience and thorough knowledge of commercial vehicle maintenance standards.

MPRS accreditation complements IRTE Workshop Accreditation by focusing specifically on maintenance provision standards. While there is overlap, MPRS specifically recognises and rates your maintenance capability levels. Both can be audited concurrently for operational convenience and cost-efficiency.

No, MPRS does not replace the IRTE Workshop Accreditation. They are distinct but complementary schemes.